We ask you for information so that you can receive proper care and treatment. We keep this information, together with details of your care, because it may be needed if we see you again.

We may use some of this information for other reasons, for example to help us protect the health of the public generally and to see that the NHS runs efficiently, plans for the future, trains its staff, pays its bills and can account for its actions.

Information may be needed to help educate tomorrow’s clinical staff and to carry out medical and other health research for the benefit of others.

You have a right of access to your health records. Everyone working for the NHS has a legal duty to keep information about you confidential.

The Care Quality Commission (CQC) is the independent regulator of health and adult social care in England.

The CQC makes sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourages them to improve.

It monitors, inspects and regulates services to make sure they meet fundamental standards of quality and safety and publish what is found, including performance ratings to help people choose care.

We try hard to give the best possible care and welcome suggestions or comments to help us improve our service.

If you have a complaint or any concern about the service that you have received, please let us know.

We operate a complaints procedure as part of the NHS system for dealing with complaints.

Our complaints procedure meets national criteria.

Complaints should be addressed to Ms Christine Mason, Practice Manager, who is in charge of the complaints procedure.  Information is available in our practice complaints leaflet, which is available on request.

GP Earnings 2019-2020

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in Dr LM Hussain – Milehouse Medical Practice in the last financial year was £98,224 before Tax and National Insurance.

This is for 2 full time GPs, 0 part time GPs and 0 locum GP’s who worked in the practice for more than six months.

GP Earnings 2018-2019

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in Milehouse Medical Practice in the last financial year was £81,108 before Tax and National Insurance.

This is for 2 full time GPs, 0 part time GPs and 0 locum GP’s who worked in the practice for more than six months.

GP Earnings 2017-2018

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in Dr LM Hussain – Milehouse Medical Centre in the last financial year was £41,676 before Tax and National Insurance.

This is for 1 full time GPs, 0 part time GPs and 1 locum GP’s who worked in the practice for more than six months.

GP GDPR Privacy Notice

PALS (Patient Advice and Liaison Service)

The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services.

It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS.

And this can be at times when you are feeling at your most vulnerable and anxious.

So, what should you do if you want on the spot help when using the health service?

The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you.

The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.

PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.

What does PALS do?

In particular, PALS will:

• Provide you with information about the NHS and help you with any other health-related enquiry
• Help resolve concerns or problems when you are using the NHS
• Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint
• Provide you with information and help introduce you to agencies and support groups outside the NHS
• Inform you about how you can get more involved in your own healthcare and the NHS locally
• Improve the NHS by listening to your concerns, suggestions and experiences and ensuring that people who design and manage services are aware of the issues you raise
• Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them.

Find out more

If you would like more information about PALS, the functions it is intended to provide and the standards it should strive to achieve, follow this link.

Practice  has a number of patients who book their appointments, request repeat medication and can view certain parts of their medical records online. Patient Access have now improved their system to allow parents and Carers to be authorised to all of the above-mentioned functions for children or the people they care for.   

Any patient or Carer wishing to have proxy access will need to sign up to this service by completing a form available at the practice Reception. 

We treat you as an individual and respect your privacy and dignity, in return, we ask you to be polite to all our staff.

We will, if necessary, ask you to join another practice if you are abusive to our staff or premises.

Newly registered patients will be offered an appointment for a New Patient Health Check within six months of registering with the practice.

We are a teaching practice and you may be asked if your consultation can be observed by a medical student.

You may choose not to participate in the training and your consultation and care will not be affected.

The practice teaches 1^st to 5^th year medical students and 1^st and 2^nd year PA students.